Lakes Bathrooms takes its commitment to customer service and trade support very seriously.

Its after-sales care matches the high quality of its products. Customer-facing teams, from the customer service team to the sales force, have a level of technical expertise and extensive product knowledge to provide a helpful and efficient first point of contact. The company also has a team of service engineers who provide a troubleshooting and practical support service to customers. More information on this service can be found in Service Engineers.

Lakes Bathrooms’ Lakes Collection of shower enclosures and bath screens comes with the reassurance of a lifetime guarantee. This guarantee is backed up with the company’s policy of supplying all replacement parts free of charge. All products will shortly be batch coded to further improve quality control.

Lakes Bathrooms currently supplies 99% of all orders from stock, providing a robust and reliable link in its customers’ supply chains. Its just-in-time delivery option allows customers to hold a minimal inventory while maintaining schedules and productivity. Customers can also purchase in bulk and warehouse the stock at Lakes Bathrooms’ plant until despatch is required.

Merchant trade marketing initiatives and showroom displays can be backed up with high quality brochures and point of sale material. Service Engineers can also fit out showroom displays if required.

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